Transforming Compliance Services – The HSE Consulting Journey

Overview

HSE Group, a leader in compliance and risk management services, faced a critical challenge: delivering comprehensive, scalable solutions to a diverse client base while maintaining operational efficiency and high-quality service.

Through a partnership with Risk Warden, HSE revolutionised its services and solutions, enabling them to offer quality-assured digital solutions on a cloud-based platform, outperforming larger competitors and securing high-profile contracts.

The Challenge

HSE has clients in both public and private sectors across various sectors, including local authorities, education, property management, media and broadcasting, and charitable institutions. To compete and reliably deliver on the quality expectations of all sectors, HSE required an innovative compliance solution to centralise data, streamline reporting, and ensure continuous risk and compliance management. Legacy tools and manual processes hindered scalability and limited HSE’s ability to deliver a modern, client-focused service.

The Solution: Risk Warden

HSE Group adopted Risk Warden’s cutting-edge platform, which became the foundation for its branded/white-labelled compliance portal, ATAI. This platform empowers HSE to provide their clients with dynamic and efficient compliance management.

Key features leveraged by HSE include:

• Real-Time Compliance Monitoring: The platform provides instant updates on compliance statuses, ensuring clients can address risks promptly.
• Automated Risk Reduction: Assessments are no longer dormant PDFs that provide a snapshot in time but are now living, dynamic documents, so when assessment actions are completed, the risk score is automatically reduced.
• Actionable Insights: Interactive reports and dashboards allow property managers and risk owners to effortlessly view, assign, update and complete tasks ‘on the go’ from any smart device, anywhere.
• Quality Assurance: The platform provides a multi-step technical validation and QA process, ensuring compliance with quality assurance standards as well as being fully auditable.
• Scalable Service Delivery: Risk Warden supports HSE’s growing client base by enabling the management of diverse projects, from fire door assessments to contractor vetting and incident investigations.
• Custom Branding: By rebranding the platform as ATAI, HSE tailored its services while maintaining transparency about Risk Warden’s robust capabilities.
• Support & Development: Risk Wardens “can do” and “anything is possible” attitude to system development supported HSE on a journey to deliver solutions across a range of essential compliance services, expanding capabilities from Fire Risk Assessment to include:
  
  • Fire Risk Assessments
  • Fire Door Inspections
  • Asset Tagging and Asset Pins
  • Fire Compartmentation Surveys
  • Fire Design Strategies
  • H&S Risk Assessments
  • Health, Safety & Fire Management Audit
  • Legionella Risk Assessments
  • Access Assessments (DAA)

Results

HSE’s partnership with Risk Warden delivered transformative outcomes:

1. Enhanced Service Levels: “We would not be able to provide the level of service to our customers without Risk Warden,” remarked the HSE Managing Director. The platform allowed HSE to upsell and provide additional services they could not otherwise provide.
2. Market Competitiveness: Risk Warden’s advanced technology enabled HSE to compete directly with larger organisations. “Risk Warden’s modern and technologically advanced platform provides us the ability to directly compete within the marketplace,” noted the HSE Managing Director.
3. Revenue Growth: With Risk Warden, HSE secured high-profile contracts, including the opportunity to tender for a two-year extension with a facilities management company and collaborations with organisations like Sheffield City Trust and United Living.
4. Operational Efficiency: Automation and centralised data management replaced labour-intensive manual processes, allowing HSE’s team to focus on building client relationships and delivering strategic value.
5. Quality Management: Risk Warden delivered a consistent and secure cloud-based solution which enabled HSE’s requirement to secure accreditation to ISO 9001:2015, along with their ongoing need to gain accreditation to BAFE SP205.

Client Success Stories

1. Phoenix Green: Using Risk Warden, HSE tagged assets, optimised reporting, and delivered high-profile fire safety assessments, ensuring compliance for critical public-sector projects.
2. Paramount: HSE provides management consultancy services to Paramount, which include consultancy services, contractor evaluation services, tagged assets, investigations, optimised reporting, and delivering high-quality and comprehensive safety assessments, ensuring compliance.
3. Portico Onboarding: HSE quickly mobilised Risk Warden for five schools under the Portico banner, ensuring seamless inspections and compliance handovers
4. Hestia challenged HSE (through Risk Warden) to supply a ‘One Stop’ compliance solution incorporating property Risk Assessments, Management Audits, and M&E Planned Preventative Maintenance (PPMs), along with secure cloud-based document and record storage, to enable live compliance monitoring with tiered escalation for over 100 London-based properties.

Client Testimonials

• “We believe Risk Warden is unique. No other software product on the market offers all of what Risk Warden does on a single platform.”
• “Risk Wardens ‘live’ dynamic features provide an accessible solution that revolutionises compliance management.”
• “Risk Warden allows us to upsell and provide additional services we could not otherwise provide.”
• “Considering the solutions and utilities, Risk Warden is astoundingly affordable, supporting the efficiencies demanded in competitive financial climates.”

Looking Ahead

HSE Group continues to innovate with Risk Warden, expanding the ATAI platform to include contractor vetting, incident reporting & investigation, and predictive analytics modules. This forward-thinking approach ensures HSE remains a trusted partner for compliance solutions in an ever-evolving digital landscape.

Conclusion

Risk Warden has proven indispensable to HSE, driving business growth, improving service quality, and securing market leadership. By integrating Risk Warden’s capabilities into its offerings, HSE exemplifies how technology partnerships can redefine service delivery and create lasting client value.