What are your support response times?

Our support response times vary for each plan. To view each plan’s specific support response times, please click the “Complete feature list” button above and scroll to the General & Support section. Please note that all response times are based

Does your platform cater for a tiered supply chain?

Yes, you can add multiple-tiered supply chains when adding a customer. This ensures that your reports and assessments accurately reflect the details of the entity receiving the report. This functionality is currently in development and will be released soon.

Can I pay for my customer’s subscription to Risk Warden?

Yes, you can pay for your customers’ subscriptions and receive a reseller discount. A recommended approach to reselling Risk Warden would be to include the subscription cost in your customer costs. Contact us for more information about our reselller discount.

How much are PDF credits?

You only need to buy PDF credits to create assessments and reassessments for your customers who do NOT have a paid subscription with Risk Warden. The more credits you buy, the lower the price per credit. You can purchase these

What are PDF credits?

If your customer does not have an active subscription with Risk Warden, and you don’t want to pay for their subscription, or they don’t want a subscription, you must purchase PDF credits to create assessments or conduct reassessments to provide

Can I conduct a fire door survey and tag each door with a QR code?

Yes, to achieve this you or your customer must be on a specifc plan or, if you are on a partner plan, you must purchase the plan for your customer. To see which plan offers this functionality, click on the Complete

How does the customer portal work?

Your customer will need a subscription to access their portal. They can purchase it directly, or you can buy it for them and receive a reseller discount. Subscription pricing is based on volume and becomes more economical per property as

What is the difference between full and lite seats?

The main difference between full and lite seats is that lite seat users support full-seat users by creating customers, properties, validating assessments, etc. This means that lite seat users cannot conduct assessments, write reports, access analytics, or create custom analytics.

What is a lite seat?

Lite seats are intended for admin assistants, quality assurers, and validators who do not need full access to Risk Warden.

What is a seat?

A seat gives a single user access to Risk Warden based on their role and specific permissions within the platform. Seats are assigned to directors, managers, assessors, and system administrators. See “What is a lite seat” below for more information.